Sunday, April 2nd was World Autism Day. This year to honor World Autism Day Oracle Hospitality Diversity & Inclusion Team was proud to present the April Steps Challenge.
The hospitality industry continues to face major challenges as the labor landscape shifts, driven by the pandemic and global macro-economic factors. As in other industries, hoteliers find themselves having to re-write the value proposition of working at a hotel.
As we progress in 2023, we will continue to see hotels leverage technology to not only increase operational and staff efficiency, but also meet changing guest expectations for a high-value, but relatively low-touch experience. Read on and explore the technologies that will likely continue to transform the industry this year.
Nor1’s CheckIn Merchandising front desk upsell service uses the power of artificial intelligence to completely automate the upselling process so Barceló’s staff can focus on their guests.
t’s a brand-new year, and with it, a shiny new release of the Oracle Hospitality Integration Platform! We’ve been busy listening to feedback from our partner community and our customers, and the OHIP team is already delivering on our new year’s resolution to start the year with an amazing first release, packed full of features. Here’s what’s new in OHIP 23.1.
Today’s up-and-coming hoteliers are entering a very different industry from that of ten years ago... or even three years ago. In the midst of massive industry change, training the next generation of hoteliers will require next-generation teaching techniques. That’s exactly what the Tourism College MODUL of the Vienna Chamber of Commerce and Industry and WIFI Vienna have set out to do.
'Oracle Hospitality’s strategy around OPERA Cloud property management system puts the company in a strong position for the next phase of connected hospitality systems'
The front desk always has been the epicenter of the hotel property, where guests begin and end their stay experience and often touch base in between. But with the rapid rise in automation and use of contactless solutions, from mobile keyless entry to self-service check-in kiosks – especially during these pandemic times – the guest journey is no longer following tradition. Which raises the question: Are you still meeting your guests’ needs at every touchpoint?
In a push to recapture revenue and rethink hotel operations during a crippling labor shortage impacting some markets, hoteliers are quickening their pace to adopt tech solutions. After all, automation and artificial intelligence, for example, sound like the perfect answer for hospitality’s current needs to reduce employee workloads and satisfy guests’ desire for self-service options. But the rush to technology often isn’t accompanied by a critical query.
With the growing influence of technology such as artificial intelligence, what you’ll increasingly witness in 2022 is tech that feels human. The personalization of technology will take a leap forward as hoteliers automate tasks with solutions, such as chatbots, that not only ease workloads for understaffed teams but enhance the guest experience.