Complimentary Registration Sponsored by Travel Outlook, Better Talent, and Track Hospitality Software
Each month, Doug Kennedy presents a live webcast from the KTN headquarters office in Florida, reaching hotel and lodging professionals of all levels around the globe. The rotating menu of topics includes content for all disciplines within the industry, including rooms operations, sales, and even F&B. Some topics have a broad-based theme, such as hospitality & guest service excellence, while others are very specific such as training tips, transient reservations sales, and hotel group and event sales.
Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software
Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software
Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software
Complimentary Registration Courtesy Of Travel Outlook, Better Talent, and Track Hospitality Software
Travel Outlook announces an expansion of the hotel sales training of its reservations specialists provided by the Kennedy Training Network (KTN).
First In A Series: Hotel Sales and Hospitality/Guest Services Topics To Follow Later This Year
Recently, while in Park City, UT to conduct sales training, I caught up with Deanne Vigil, Regional Vice President with HelmsBriscoe over coffee. I first met Deanne over a decade ago as a training client, when she was VP of Sales & Marketing for Hardage Hotel Group. Soon thereafter she switched to the buyer side of the business and I have since watched her career soar as a travel intermediary broker of meetings and events. Deanne was gracious enough to answer a few questions which are insightful for those on the supplier-side of the MICE industry. Here are the highlights from our conversation.
As a conference speaker and trainer, I am finding that one of my most requested topics lately is hotel sales negotiating techniques. Based on the initial inquiries received, I get the impression that many hotel leaders still view negotiating as being a separate part of the selling process such as it was originally taught in 1990’s era training.