Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software
Kennedy Training Network Inc. (KTN) announced today that the topic for his next training webcast is: Five Reservations Sales Questions Your Team Should Be Asking Today’s Pre-Informed Callers, scheduled for April 17 from Noon – 12:40 pm.
According to Doug, “These days, most reservations inquiries are often disguised as ‘I just have a quick question about…’ Rather than just answering simple questions, and thus sending callers back online to book – possibly at an OTA – these questions help your team engage callers in a conversation that will likely end with a confirmation number.” This webcast covers:
- Callers are pre-informed, having visited numerous websites, so the key is to ask more and better questions to determine what it is they need to hear in order to commit.
- Updated versions of old-school questions for determining familiarity and reason for travel.
- One simple question for engaging those who are shopping on OTAs.
- By asking this one key question, you can sell the experience before you quote rates.
- The best question to ask in order to close the sale!
Doug’s monthly series of live webcast training events focus on topics related to hospitality excellence, reservations, sales, and front desk. In creating this series, Doug is drawing on content from his on-site training programs and conference keynote presentations, while also featuring the latest training tactics from his monthly lodging industry training articles.
Those who register but cannot attend will receive a link to view the recordings. The target audience is anyone who is interested in upskilling themselves or others, and the topic areas are broad enough to be relevant for all sectors of the lodging industry.
“We are grateful for the generosity of our sponsors who have allowed us to offer complimentary admission,” said Kennedy. “It takes a lot of time to design, promote, and deliver these events, and so we would normally charge at least $99 registration, but this series is now completely free to all.”
Sponsors include Travel Outlook, the only KTN Certified call center, Better Talent, a subscription-based talent acquisition company serving the lodging sector, and Track Hospitality Software, a TravelNet Solution, whose products include a PMS and CRM.
Complimentary registration can be accessed at www.KTNwebcast.com. Here are the additional topics and dates scheduled so far.
Maximizing Sales & Service Via Textual Communications
Friday, May 12 (Noon EDT)
In this webcast, Doug will present highlights from KTN’s newest training program that will help your team convey heartfelt hospitality when communicating in writing and also secure more bookings by way of the often-overlooked channel of textual communications. Participants will learn that potential guests who are shopping online often send questions by email, chat, or in-app messaging before booking. Doug will share how to recognize and capitalize on sales opportunities that occur when:
- Responding to direct email questions and inquiries as sent to reservations@yourbrand.com.
- Answering messages on OTA platforms (Airbnb, VRBO, Expedia, Booking.com).
- Corresponding with guests during chat exchanges.
- Using email as a proactive follow-up tool when callers are not yet ready to commit.
- Personalizing email templates by adding just one or two sentences to show we care.
- Following up tenaciously in a way that feels heartfelt and personalized.
Hospitality Training: Bringing Out The Best In Others, Brings Out The Best In Ourselves
Monday, June 12 (Noon EDT)
Most guests don’t start their travel day with the intention to complain, whine, and create conflict. However, when their lofty expectations for the perfect vacation or business trip meet with the reality of today’s stressful travel experiences, we often encounter the worst side of the nicest personalities. There are two choices: be reactive and treat others the way they are treating you, or flip their vibe. This webcast covers:
- How bringing out the best in others makes work more rewarding and fun.
- Hospitality starts in the heart of the house.
- Creating positive first impressions that set the tone for guest experiences.
- Nurturing empathy by better understanding guests’ travel intentions.
- Powering up your positivity.
- You gotta be here 40 hours a week anyway; why not make the best of it?
How Hotel Salespeople Can Proactively Generate More Revenue
Friday, July 14 (Noon EDT)
Although most hotels are experiencing a rebound, this webcast is for smart sales leaders who are always looking to generate more revenue. These days at the click of a few buttons, one buyer can send an RFP to a dozen or more properties. As a result, hotel salespeople feel spammed by inbound leads, while buyers feel spammed by generic proposals. During this webcast, Doug will address current challenges that hotel salespeople face, along with practical sales habits to overcome them to capture more business.
- How bringing out the best in others makes work more rewarding and fun.
- Establishing new sales habitudes for this new sales habitat.
- You “love” your sales CRM, right? 😊 How to get it to do the three most important things a salesperson needs it to do.
- How to manage the flood of inbound RFPs caused by the digitalization of the hotel sales process.
- Putting the people parts back into the heart of sales processes.
- Using a tech-for-touch approach to better connect with callers.
- Proactive prospecting: research before you reach out.
For additional details, contact KTN at info@kennedytrainingnetwork.com or by phone (01) 954.533.9130 www.kennedytrainingnetwork.com