When online ticket purchasing first took off in the late 1990s, it seemed revolutionary. No more middlemen! You could peruse all the options yourself! You could even monitor how the prices changed over time! Internet-based booking also forced airlines to intensify their efforts to offer more competitive fares.
Many travel agents say they have never been busier amid air travel chaos and a post-covid lockdown surge in demand this summer. The job, which has long been thought to be in decline due to the increasing ease of online self-booking, may be making a resurgence.
At Hyatt Hotels Corporation, Chief Commercial Officer Mark Vondrasek tackles business challenges. - The pandemic hit Hyatt hard, with bookings down around 90% by April 2020, Vondrasek told Insider. - Technology innovation and initiatives that resonate with guests have become key to Hyatt's recovery.
The 2020s: An era of flexibility
A new Bank of America analysis found that business trips produced $334 billion in revenue in 2019 and won't rebound until 'late 2023 or in 2024.'
In light of the coronavirus pandemic, hotels are planning significant changes into their architecture and design.
Major hospitality chains are buying up independent boutique hotels, and it's creating a new challenge that's at odds with the main reason people travel in the first place
Guests at luxury hotels want to feel like they're in the comfort and familiarity of their own homes
Every 32 hours, the 512-room resort pumps 10 million gallons of water from the surrounding South China Sea into its own private ocean so guests can kayak, paddle board, and even sail without ever having to leave the grounds.