Kennedy Training Network, based in Hollywood, FL, is reaching out to hotels, resorts, management companies, and brands across all market segments and geographic locations looking to raise the bar on their reservations, sales and hospitality training programs as they plan and budget for 2012.

Hotel News Resource;
If your company is like most lodging industry organizations right now, chances are you are coming off of at least a good and possibly great year.  Although it is nice to think that the market conditions alone will provide the pathway to higher RevPAR next year, by the end of 2012 the results will have been delivered mostly by the reservations, sales and front desk staff who interact with prospects and guests daily. 

Perhaps your company already has a mystery shopping or outside training program in place that has grown stale and is no longer impacting revenues. 

Or maybe it has been a long time since you have actually listened to what your voice reservations and sales agents are saying everyday to those who have searched your property online at your website and elsewhere, but who are still calling for an authentic, local insider’s perspective. 

Or maybe leadership now understands that profit optimization is now everyone’s job;  with all the online guest reviews and social media postings about guests’ daily real-world experiences, everyone in hotel operations is now part of the marketing department.

Regardless of where your hotel , management company, or brand is at on its ongoing journey to maximizing conversion, minimizing distribution channel costs, and creating memorable guest experiences that result in positive social media marketing, our KTN team stands ready to provide you with the contemporary training resources the your team needs. 

If you are ready to take your team on the endless journey from good to great, contact KTN directly so we can create a customized proposal that offers a shopping cart menu of training programs and services.  Our dynamic packing and pricing options allow you to select from:

- Customized, on-site reservations sales, front desk profit optimization, and hospitality training tracks.

- Remote based training via our private, highly interactive individual hotel team/company webinars.

- Telephone mystery shopping for reservations, front desk, and group sales departments. 

- Train-the-trainer options to prepare your in-house managers to deliver their own version of our KTN programs.

KTN has recently updated our website to include detailed information on these and other topic areas such as revenue management and hotel sales department training, available from our many alliance partners.  Visit us at www.kenedytrainingnetwork.com  or contact us via email:  info@kennedytrainingnetwork.com and by phone:  954.981.7689