Our worldwide analysis of 33.1 million guest reviews offers insights into the post-pandemic travel scene and hospitality trends as they happen.
The new edition of TrustYou’s Pulse of the Industry captures the evolution of travel and hospitality in Q2 2022.
The second quarter of 2022 marked the beginning of long-awaited vacations, with many travelers enjoying their first holidays after two pandemic years. Travel appetite is increasing and points to a continuous recovery, with the global review volume reaching 72.2% of the total Q2 2019 reviews. Positive feedback remains high, at 92%, showing the continuous efforts hoteliers are putting into creating a memorable guest experience. A reputation management platform adoption supports hoteliers to effectively manage the guest experience from the pre-stay to post-stay phase, enabling instant communication which all helps to prevent negative feedback.
With many countries lifting or easing the restrictions, the pandemic is no longer the number one concern when it comes to traveling internationally. The surge in prices, coupled with travel chaos, are the main factors that may influence travel intent. So far, global events don’t seem to have a significant impact, and people are still taking their vacations.
For additional analysis, the relevant insights capture global and regional trends for APAC, EMEA, and the US. Since each area has a different recovery rhythm, the report is separated by region to capture the specific data and trends related to that region.
Access the free report to get the latest insights into how travel performed in Q2 2022, TrustYou’s top and bottom Impact Scores, hospitality tech adoption and associated challenges, and what to expect throughout the year.
About TrustYou
TrustYou is on a mission to make guest communication and feedback simpler and more productive. All communication channels, together in one place, is the new way of doing business. Today, customers expect instant responses on their preferred communication channels. As a subset of communication, feedback is the foundation to build better products, services and companies.
TrustYou helps companies win through the power of listening and provides a Guest Experience (GX) Platform that makes listening to customers easy, powerful, and actionable. The platform unlocks the potential of guest feedback and helps to:
- Create unlimited opportunities to listen and respond to guests’ needs.
- Understand all reviews across the web and make better business decisions.
- Publish hotel reviews on the website and on Google and allow positive feedback to influence bookings.
TrustYou empowers companies to earn trust, make better decisions, and ultimately, win.
Find more information on TrustYou and our GX platform on www.trustyou.com.
Press Contact:
Alisa Kellermann
Marketing Manager, TrustYou
alisa.kellermann@trustyou.net