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Topic - Management Page 2

Hospitality Jobs
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How to Create Thriving Hospitality Teams in the Post-pandemic World - By Sarah Diehl

Today, job candidates are not only less plentiful but also less experienced, and the new labor force requires hospitality operators to do more with less. Industry-leading employers are finding creative ways to attract quality talent, invest in employee development, and capture labor efficiencies in their business models, but some hospitality operators are struggling to adapt. Based on insights from Empowered Hospitality’s over 300 hospitality clients, there are four practical strategies that can help cultivate thriving hospitality teams in 2023.

Hospitality Jobs
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So What Exactly is My Job? Exploring the Outcomes of Qualitative Job Insecurity for Hospitality Workers - By Richard A. Currie

While many hospitality workers lost their jobs in the midst of Covid-19, those who maintained employment were likely left wondering whether and at what point in the future their jobs would resemble what they had come to expect and appreciate about their jobs prior to the pandemic. With this in mind, the purpose of this research was to examine the impact of qualitative job insecurity on two relevant, yet underexplored work-related outcomes for hospitality workers: idiosyncratic deals and illegitimate tasks.

Employee Development
A group of kitchen employees - Source National Restaurant Association

Why Prioritizing Employee Development Has the Best ROI for Owners Too - By David Lund

A lot has been said about why we have such a labor crisis in hospitality. Some would say it is no wonder because we have forgotten – or better still allowed – the forces that be to drive the agenda around how we invest in and manage our hotels. So how did we get into this mess, what is the solution, and the best part – how can it pay off?

Management Trends
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How 'Strategic Silence' Helps Employees

The highest-performing employees know when to speak and when to stay quiet, according to new research from Wharton’s Michael Parke that looks at how employees engage in 'strategic silence.'

Hospitality Industry Trends
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Hospitality Industry 3.0? - 2023 Top Hospitality Industry Trends from EHL Insights

What are the latest trends in the hospitality industry? Circumstances over the past few years have triggered a transformation within the hospitality industry. Many businesses didn't survive, others adapted swiftly and hung on in there, and some were born out of the chaos that ensued with innovative concepts tailored to our new normal.

Customer Feedback

Customer Feedback on Hospitality Experiences: 5 Best Practices

Why is asking for customer feedback so important and how can it be done to enhance the customer journey? The findings of a recent research project answer these questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector. This article summarizes five best practices grounded in consumer psychology research that businesses should consider when inviting customers to leave feedback on hospitality experiences.

Crisis Leadership
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Building a Team to Lead in a Crisis: Four Key Steps

Prepared Leaders (those who have worked to ready themselves and their organizations to withstand crises) should be open to all input and perspectives that can help create a solution and improve outcomes, wherever that input and those perspectives surface within the organizational hierarchy.