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Topic - Knowledge@Wharton



Crisis Leadership

The Prepared Leader: The Five Phases of Crisis Management - By Erika James

In The Prepared Leader: Emerge from Any Crisis More Resilient Than Before, two crisis leadership experts - Wharton Dean Erika H. James and Lynn Perry Wooten, president of Simmons University - provide tools and frameworks for addressing and learning from crises. In the following excerpt from their book, James and Wooten identify the five phases of crisis management.







Management Trends

How 'Strategic Silence' Helps Employees

The highest-performing employees know when to speak and when to stay quiet, according to new research from Wharton’s Michael Parke that looks at how employees engage in 'strategic silence.'


ChatGPT

ChatGPT Passed an MBA Exam. What is Next?

Wharton professors Christian Terwiesch and Ethan Mollick weigh in on ChatGPT and why the controversial software has limitless potential to improve education, business, and a range of industries.


Crisis Leadership

Building a Team to Lead in a Crisis: Four Key Steps

Prepared Leaders (those who have worked to ready themselves and their organizations to withstand crises) should be open to all input and perspectives that can help create a solution and improve outcomes, wherever that input and those perspectives surface within the organizational hierarchy.