On average, working age people are now spending up to two and a half hours on social media platforms each day. And it’s no secret that businesses have taken note, especially new ones that want to make a quick - and inexpensive - splash.
Travel insiders have long wondered when, or how, Amazon might flex its online muscle to follow other retail giants and non-travel brands into the sector.
Travel brands have benefited from investment in technological infrastructure and online booking products during the past few years, resulting in a 48% jump in online direct sales to $171.9 billion in 2022, according to Phocuswright's travel research report U.S. Travel Market Report 2022-2026.
Pundits have been questioning the future of the hotel front desk for more than a decade. Is a hotel front desk needed any more? If so, how should it be staffed and far can it add guest value in the check in process?
A topic of hotel leadership in complex times could turn a conversation in any number of directions: climate change, inflation, technological changes. Yet for the experts gathered at Phocuswright Europe 2023 in Barcelona last month, reaching a consensus on problems facing hospitality proved easy.
Online travel companies do not meet the threshold to be called gatekeepers under the European Digital Markets Act (DMA) - at least for now.
Agoda, Booking Holdings' Thailand-based online travel agency, is introducing a wholesale distribution plan that will offer hotels more control over rates and distribution parameters.
Twenty-seven years into travel on the internet I am constantly amazed by the lack of progress in travel personalization. Enter ChatGPT.
Just how does Airbnb get away with spending so little on marketing – and what does a TikTok influencer have to do with it? What will it take to keep travel revenues growing, while the industry also does its part to save the world? Why does one travel sector see a silver lining in rising interest rates and inflation?
Rakuten, the Japanese e-commerce giant, is making ambitious moves to building out Rakuten STAY, a vacation rentals model in which it will own, manage and operate its inventory not just in Japan but worldwide – and its accommodation will be fully powered by services within the Rakuten eco-system.