Staff Service, Effective Problem Resolution Keep Guests Coming Back for More Amid Ongoing Travel Boom
With average daily room rates at hotels in North America now averaging nearly $150 - roughly 15% higher than pre - pandemic levels, - hotel guests have become more critical than ever of the décor, amenities and food and beverage options provided by the world’s largest third - party hotel management companies.
Rise in Demand and Room Rates Puts Pressure on Guest Satisfaction as Hotels Manage Delicate Balance Between Recovery and Guest Experience
Atrium Hospitality ranks highest in overall customer satisfaction - White Lodging (858) ranks second and Crestline Hotels & Resorts (855) ranks third
Attentive Staff, Flexible Cancellation Policies Keep Hotel Guests Satisfied Despite Strains of Pandemic
Crestline Hotels & Resorts Ranks Highest in Guest Satisfaction among Large Third-Party Hotel Management Companies
Drury Hotels Receives Segment Award for 15th Consecutive Year
Marriott Rewards Ranks Highest in Overall Customer Satisfaction with Hotel Loyalty Programs
Mobile apps are becoming as central to the hotel guest experience as soft pillows, extra towels and a competitive price.
The Ritz-Carlton; Omni Hotels & Resorts; Hilton Garden Inn; Drury Hotels; Wingate by Wyndham; Microtel Inn & Suites by Wyndham; Hyatt House; and Home2 Suites by Hilton Each Rank Highest in Guest Satisfaction in Their Respective Segments