Staff Service, Effective Problem Resolution Keep Guests Coming Back for More Amid Ongoing Travel Boom
With average daily room rates at hotels in North America now averaging nearly $150 - roughly 15% higher than pre - pandemic levels, - hotel guests have become more critical than ever of the décor, amenities and food and beverage options provided by the world’s largest third - party hotel management companies.
Rise in Demand and Room Rates Puts Pressure on Guest Satisfaction as Hotels Manage Delicate Balance Between Recovery and Guest Experience
Atrium Hospitality ranks highest in overall customer satisfaction - White Lodging (858) ranks second and Crestline Hotels & Resorts (855) ranks third
Attentive Staff, Flexible Cancellation Policies Keep Hotel Guests Satisfied Despite Strains of Pandemic
Crestline Hotels & Resorts Ranks Highest in Guest Satisfaction among Large Third-Party Hotel Management Companies
Drury Hotels Receives Segment Award for 15th Consecutive Year
Legacy Hotel, Airline and Rental Car Brands Lag Far Behind Digital Leaders in Travel and Other Industries
Fewer Than 30% of Hotel Guests Experience 'Better Than Expected' Night’s Sleep
Upgrades Losing Their Effectiveness to Drive Higher Satisfaction after Years of Capital Investment