Skip to main content
Advertisement

Feature Articles

Buzzwords
Illustration Buzzword concept - Source Preply

Corporate Buzzwords: Good, Bad, or Scaring off New Hires?

Corporate buzzwords, also known as jargon, are an everyday part of the office world. And people use them for many different reasons. These phrases sound trendy, create a sense of belonging, provide an easy way to shift gears in a meeting, or even allow us to make light of a challenging situation. But sometimes corporate buzzwords can also have a negative impact. According to a recent study by preply, some of these words are creating a rift in the workplace.

Independent Lodging Congress
ILC Founder and Chairman Andrew Benioff

A Deep Dive Into ILC's Fresh Take on Events for Independent Hotels with Founder and Chairman Andrew Benioff - By Alan Young

If I were asked to compile a list of the most prominent figures currently influencing the trajectory of the independent lodging industry, Andrew Benioff, the Founder and Chairman of the Independent Lodging Congress would undoubtedly be included. As a tenured hospitality professional, I’ve been given the opportunity to connect with countless thought leaders in the space – many of whom exhibit a seemingly unquenchable appetite for innovation and growth – and Benioff is no exception.

Cornell Center For Hospitality Research Panel
A robotic arm - Unsplash

The Next 100 Years: Hospitality Guests of Tomorrow

In this report, we present a panel discussion in which we look ahead to where the hotel and travel industry will be in the next 100 years. We chose this topic in part because 1922 was the year when the American Hotel Association (as it was then known) encouraged Cornell University to create a 'hotel program,' which had the goal of helping to professionalize an industry that was experiencing the growth and expansion of the first hotel chains (notably, the Hotels Statler).

Hospitality Jobs
Lego figures - Unsplash

How to Create Thriving Hospitality Teams in the Post-pandemic World - By Sarah Diehl

Today, job candidates are not only less plentiful but also less experienced, and the new labor force requires hospitality operators to do more with less. Industry-leading employers are finding creative ways to attract quality talent, invest in employee development, and capture labor efficiencies in their business models, but some hospitality operators are struggling to adapt. Based on insights from Empowered Hospitality’s over 300 hospitality clients, there are four practical strategies that can help cultivate thriving hospitality teams in 2023.

Hospitality Jobs
A question mark - Unsplash

So What Exactly is My Job? Exploring the Outcomes of Qualitative Job Insecurity for Hospitality Workers - By Richard A. Currie

While many hospitality workers lost their jobs in the midst of Covid-19, those who maintained employment were likely left wondering whether and at what point in the future their jobs would resemble what they had come to expect and appreciate about their jobs prior to the pandemic. With this in mind, the purpose of this research was to examine the impact of qualitative job insecurity on two relevant, yet underexplored work-related outcomes for hospitality workers: idiosyncratic deals and illegitimate tasks.

#HospitalityStrong
A server decorating a banquet table - Unsplash

Rebuilding #HospitalityStrong - By Quendrida Whitmore

Hospitality is a multi-billion-dollar industry commonly identified with hotels, travel, and care sectors. Hospitality and customer service connect with aspects crossing both segments. For example, numerous companies call their customers guests, striving to provide exceptional service driving profits and revenue. Over the last few years, however, Covid-19 has offered a tremendous challenge to the hospitality industry. This article will give tips to help us rebuild #HospitalityStrong!

Building Trust Capital
Two young friends - Unsplash

The Trust Imperative - By Tim Ryan

I recently spoke with a CEO who wears a special lapel pin close to her heart every day as a reminder of why it’s so important to keep her customers safe and earn their trust. She describes it as '...a physical act, something that I can do so I never forget what we're up to, so I never forget why we're doing it.'

State Of The Hospitality Industry
Report cover - Hospitality Ahead

Accor Releases 'Hospitality Ahead' Report with Insights Into the Transformations Impacting the Industry

What are travelers' new expectations? How to find the right balance between digital and human in the guest experience? How are loyalty programs transforming to better serve and engage clients? What does it take today to attract, engage, and retain talent? How can we become sustainably local? Accor takes a closer look at the transformations impacting key aspects of our industry.

Management Trends
A woman with a finger in front of her mouth - Unsplash

How 'Strategic Silence' Helps Employees

The highest-performing employees know when to speak and when to stay quiet, according to new research from Wharton’s Michael Parke that looks at how employees engage in 'strategic silence.'

Sustainable Travel
Unnamed sea front destination - Source UNWTO

Sustainability Moves Up in the Corporate Travel Agenda - By Rudy Daniello

Over the past few years, like all companies, Amadeus has been working both internally and externally, on the impact of its actions with regards to sustainability. However, I believe we have reached a tipping point, particularly in corporate travel, where sustainability is now starting to drive the conversation.

Hospitality Industry Trends
Purple futuristic tree - Unsplash

Hospitality Industry 3.0? - 2023 Top Hospitality Industry Trends from EHL Insights

What are the latest trends in the hospitality industry? Circumstances over the past few years have triggered a transformation within the hospitality industry. Many businesses didn't survive, others adapted swiftly and hung on in there, and some were born out of the chaos that ensued with innovative concepts tailored to our new normal.

Crisis Leadership
The word Crisis on a typewriter - Unsplash

Building a Team to Lead in a Crisis: Four Key Steps

Prepared Leaders (those who have worked to ready themselves and their organizations to withstand crises) should be open to all input and perspectives that can help create a solution and improve outcomes, wherever that input and those perspectives surface within the organizational hierarchy.

Hotel Industry Outlook
Illustration of a hotel check-in - CartStack

The 33 Definitive Hospitality Industry Statistics You Need to Know For 2023 - By Brett Thoreson, CEO & Co-Founder of CartStack & RezRecover

As 2022 comes to a close and we gather with industry experts, peers, and colleagues to prepare for the year ahead, we find ourselves looking upon a terrain that is no longer desolate but thriving. With this in mind, I’ve rounded up a comprehensive list of what I expect to be the most important hospitality industry statistics and trends, leading us into this next chapter.

The Spirit Of Hospitality
Illustration of a body with the brain and heart connected - Source Doug Kennedy

Sentipensante - The Perfect Word For Teaching The Spirit of Hospitality - By Doug Kennedy

Recently, I found my latest writing inspiration while I was back at one of my favorite stops, the amazing Nizuc Resort & Spa in Cancún, Mexico. During one of my classes, we were discussing what I have always called 'the longest two-foot journey – from the head to the heart,' referencing that it is not enough to 'know' the principles of hospitality, but rather one must live by them every day.